[HotIce]

Tesla’s focus on quick and efficient service visits with inspiration from Formula 1 pit crews is bringing closure to the company’s offering of loaner vehicles and Uber credits for same-day fixes.
Tesla’s Service Centers are strategically placed across the country and allow owners to receive repairs from technicians trained by the company. However, Tesla’s Service experience has not been A+ in recent years, and while the company has worked to expand the number of locations, customers still have complaints.
In an effort to expedite the entire Service experience as a whole, CEO Elon Musk has talked about adopting F1-style pit strategies in Service Centers that will have nearly all issues fixed within the same day. Of course, this requires some reasonability from customers, who have held the company to a high standard for many years. While Musk has talked about this since 2017, the CEO Tweeted about the strategy once again in late July.
It seems fair that they received a loaner, considering the policy is new and unannounced. However, the rep also stated to the customer that Tesla would be eliminating loaners and Uber credits due to a “universal policy” that would be company-wide starting this month.

The customer was told by a Service representative that Uber credits will no longer be offered under any circumstance. This has been an issue with owners as far back as May 2022.
Tesla does not have an active press department, but Teslarati did send an email to its PR department. It did not immediately respond.

Tesla’s possible axing of the Loaner Program has not yet been confirmed by the company. In 2019, rumors of the Loaner Program coming to a halt were shot down by Musk, and they turned out to be true. However, with the company’s focus on fast and efficient service, it would not be out of the question to save a few loaner vehicles at each Service location, with a strict policy of them only being used for multi-day appointments. [/QUOTE]

This has not been confirmed but if this really is the case, the Ocean can't come soon enough. This is not customer service.
Tesla's 'F1' Service strategy eliminates same-day loaner vehicles, Uber credits (teslarati.com)

 

[slipnslider]

The more money elon makes, the greedier he gets.

When the model 3 came out, he said "every service center visit will get a Model S P100D loaner". Instead you got uber credits. Now you dont even get that. You get to sit around in the parking lot like a bum or pay your own uber home.

 

[HotIce]

The more money elon makes, the greedier he gets.

When the model 3 came out, he said "every service center visit will get a Model S P100D loaner". Instead you got uber credits. Now you dont even get that. You get to sit around in the parking lot like a bum or pay your own uber home.

The entire mission has gone off track. I unfortunately fell for Elon's lies. I genuinely though he was out to help slow climate change and actually make a difference, so all of us don't burn to death. We keep hearing about how things are going to improve but they hardly ever do. He's not putting in loaners in service centers because he can sell those cars. What I don't think he's considering is how many people he'd bring back to Tesla if he provided quality customer service.

 

[slipnslider]

The entire mission has gone off track. I unfortunately fell for Elon's lies. I genuinely though he was out to help slow climate change and actually make a difference, so all of us don't burn to death. We keep hearing about how things are going to improve but they hardly ever do. He's not putting in loaners in service centers because he can sell those cars. What I don't think he's considering is how many people he'd bring back to Tesla if he provided quality customer service.

Me too. I was the biggest tesla supporter and told everyone they should get one too. That was before elon started endorsing climate roasting cryptocurrency and supporting the climate change denier party. He doesn't actually care. He'll happily roast the planet if he can make more money from it.

As for quality and loaners - my tesla needed 14 service center visits in 4 years under warranty. It would take forever to list all the problems. And they'd keep it for weeks at a time. Not offering loaners is pure greed, you're right. He doesn't want to pay to build the cars properly, and doesn't want to pay for the consequences of NOT building them properly. Really hoping fisker doesn't go down that same path...

 

[littlebittyrose63]

Me too. I was the biggest tesla supporter and told everyone they should get one too. That was before elon started endorsing climate roasting cryptocurrency and supporting the climate change denier party. He doesn't actually care. He'll happily roast the planet if he can make more money from it.

As for quality and loaners - my tesla needed 14 service center visits in 4 years under warranty. It would take forever to list all the problems. And they'd keep it for weeks at a time. Not offering loaners is pure greed, you're right. He doesn't want to pay to build the cars properly, and doesn't want to pay for the consequences of NOT building them properly. Really hoping fisker doesn't go down that same path...

Fisker I'm sure sees what a joke Musk is...We all see that! If Fisker did anything like Musk we wouldn't be interested & excited about the Ocean, Fisker I bet knows that.

 

[ocsteve39]

Fisker I'm sure sees what a joke Musk is...We all see that! If Fisker did anything like Musk we wouldn't be interested & excited about the Ocean, Fisker I bet knows that.

Fisker designed the Model S.
Why did Fisker leave Tesla? It's never a good sign when your lead designer leaves you.
It's even worse when your design doesn't evolve in his absense.

 

[littlebittyrose63]

Fisker designed the Model S.
Why did Fisker leave Tesla? It's never a good sign when your lead designer leaves you.
It's even worse when your design doesn't evolve in his absense.

Why only make the same design over and over and over again! Not everyone wants that style of car. SUV/Crossovers, trucks(real trucks not that UGLY cyber truck!) are more desired and wanted. But Musk chooses not to listen or care? Well, as I said, Musk is a joke!

 

[HotIce]

Fisker designed the Model S.
Why did Fisker leave Tesla? It's never a good sign when your lead designer leaves you.
It's even worse when your design doesn't evolve in his absense.

Because Elon sued him, lol. He eventually lost.

 

[ocsteve39]

Why only make the same design over and over and over again! Not everyone wants that style of car. SUV/Crossovers, trucks(real trucks not that UGLY cyber truck!) are more desired and wanted. But Musk chooses not to listen or care? Well, as I said, Musk is a joke!

To be fair, it worked for Mike Brady.

 

[littlebittyrose63]

To be fair, it worked for Mike Brady.

Well that is true but Mike Brady was much more likeable!

 

[FutureSurfer]

Me too. I was the biggest tesla supporter and told everyone they should get one too. That was before elon started endorsing climate roasting cryptocurrency and supporting the climate change denier party. He doesn't actually care. He'll happily roast the planet if he can make more money from it.

As for quality and loaners - my tesla needed 14 service center visits in 4 years under warranty. It would take forever to list all the problems. And they'd keep it for weeks at a time. Not offering loaners is pure greed, you're right. He doesn't want to pay to build the cars properly, and doesn't want to pay for the consequences of NOT building them properly. Really hoping fisker doesn't go down that same path...

I don't want this to turn into a Tesla bashing echo chamber but some of this stuff really resonates with me. It might be why a lot of us are even here on this forum.

But Tesla used to be my only choice to move to EVs. I planned on getting a used Performance 3. Then COVID hit and everything changed in the car market. That used car started becoming more and more close to the price of the new one (eventually passing it). So Tesla had to be relegated to my short list. Then FSD increased by thousands of dollars. It was 10k when I threw my hands up in the air and was 12k last time I looked. Now you can buy the actually useful parts of it for 6k (still too expensive). They completely priced me out. The car is not worth that kind of money in my opinion. Meanwhile he seems to be having a personality meltdown. I remember having a conversation with someone YEARS ago and they were describing the Musk I see today and I felt he was more of a visionary back then. That person saw through all the crap and I looked past it.

So here we are with all sorts of choices (if you can wait 1 or 2 years). Why would I ever consider a Tesla. The Ocean is a far better value. Even if they deliver on 80% of what they are promising and we get no rebate, it is still a better deal. They seem to actually care about the environment. Heck if I wanted a decent EV for the money, I could snag a Polestar 2 or even one of the new Blazers or Equinoxes. The Hyundai options are super compelling as well.

Tesla may be in a good place now with huge waiting lists but I predict they will not be in this position in 2 years. My guess is there will be no wait lists at all and huge surpluses of cars unless they drastically change their business model.

 

[HotIce]

At the end of the day, competition will only benefit us, the consumer. Without it, no manufacturer would feel the need to innovate. This is why it's crucial for the likes of Polestar, Fisker, Volvo and other legacy manufacturers trying to enter the market to succeed. Just because we prefer one brand over the other shouldn't mean that we want any other brand to fail. They're not paying you to be loyal. Go with whatever fits your lifestyle, wants, and needs. Unfortunately, that gets lost among the automotive community in general.

 

[Baker]

My 2 cents. We must recognize the fact that without Elon Musk we would not have an electric car at this time and no other manufacturer would be developing and producing EVs. For that I say THANK YOU Elon Musk. Unfortunately this one has changed radically and its philosophy is not mine, its design is interesting but more and more boring and redundant. The future does not look very rosy unless there is a radical change and it will not be the Cybertruck (too ugly and probably impossible to produce on a large scale). The competition is fast approaching with better prices, superior assembly quality and a stimulating design. Let everyone make their choices according to their needs and budget, to each their own EV to save the planet for our children and grandchildren.

 

[HotIce]

My 2 cents. We must recognize the fact that without Elon Musk we would not have an electric car at this time and no other manufacturer would be developing and producing EVs. For that I say THANK YOU Elon Musk. Unfortunately this one has changed radically and its philosophy is not mine, its design is interesting but more and more boring and redundant. The future does not look very rosy unless there is a radical change and it will not be the Cybertruck (too ugly and probably impossible to produce on a large scale). The competition is fast approaching with better prices, superior assembly quality and a stimulating design. Let everyone make their choices according to their needs and budget, to each their own EV to save the planet for our children and grandchildren.

Yeah, just give them a friendly nudge towards the Fisker. 😂