(From the Fisker Owners Official Facebook Group, 12/12/23 4:59AM EST)
Hi everyone,
We hope you're having a great day!
As we’ve been seeing quite a few questions regarding our OTA updates that’s currently going out to all Fisker Ocean One’s on the road, we wanted to share some further information outside of the email you’ll have already received from our side and clear up any potential confusion on your end.
1. Invitations to schedule a day for the most recent update went out all at once in mid November. If you received your Fisker Ocean after this date, your vehicles software should already have been updated to 1.10 in the factory or at the relevant staging site.
The update is performed manually by technicians in California at the Fisker Inc. headquarters who connect directly to your car, so we set the time zone for the day to choose the update at Pacific time.
2. Upon receiving the email, if there were no slots available for you to choose, it’s because they were already booked by other Fisker Ocean owners who were invited to the same time slot.
We understand this might have caused a bit of inconvenience for some, but it’s a necessary step to get the update out wide as fast as possible, so no need to worry.
From here on it gets a little bit technical, but shortly put, the Fisker Ocean system consists of various parts of software. Some of the software relates to the User Interface, while other parts are relevant for the driving systems, kind of like a backend. However, both systems of course relate to each other, and the backend needs to be fully up to date before we can update the UI. The update on the backend you will not be able to see, but once it’s happened, we’re able to push out the new UI updates through an “Accept Software Update” button within the UI itself.
Our goal was to complete most of the updates by the end of November, and while we achieved this, there will always be some vehicles updated later due to the needed backend update as described above. We will get these remaining vehicle updates done as well!
Going forward, we’re committed to providing structured OTA updates on regular basis and as often as possible, while of course maintaining high standards of the updates themselves. For the next upcoming updates, here’s what we have lined up:
January 2024: Software robustness, improved response time for remote commands, improved battery usage, especially when parked; and enable the vehicle to remain plugged in while an OTA software update is pushed.
Q1 2024: Expect further updates to improve the SolarSky roof capabilities; enhance the torque split between front and rear wheels; introduce a hill-holding function and one-pedal driving; alter the external vehicle sound and lock-unlock to be lower pitched while driving and more pleasant based on customer feedback; improve key fob functionality; enhance the audio experience; introduce a Pet Mode for pet comfort; and add ADAS features, among improvements. Some of these features may require homologation.
Should you have questions about the OTA update which isn’t covered in this post, feel free to ask here in the thread and we’ll do our best to try and get all relevant information for you!
On behalf of the entire Fisker Inc. team, we also want to thank the community for staying positive and sharing information helping out each other - you're all EV stars in the Fisker community!
(EDIT, additional comment)
Regarding which version would be showing in the UI to confirm you have the correct update, it's possible to show either 1.07, 1.08, 1.09, 1.10 or 1.11 and still have the latest update. So the way to confirm would be to check if you have trip stats available within the UI - any Fisker Ocean with the trip counter activated, is fully up to date software wise.
Currently, which version number is displayed can also be affected of whether or not you're in the US or Europe, as well as an array of other factors - but the trip counter being activated should be how you're easily able to tell whether or not you've received the most recent update.
For the drivers who did not receive the latest update as of yet: It's due to an update on another part of the system, which we first need to complete for the vehicle to be able to accept the newest UI update.
We're currently pushing this system update through to all vehicles that need it, but we kindly ask for your patience towards this as it will happen organically.
If you receive this update prompt e.g when driving and are unable to accept, you should be able to have it come back upon turning off the car and letting it go to sleep(probably let it sit for around 5 minutes), before then turning on again.
For the few people having "1/2" display and is missing the latter part of the update - It will come eventually as it's the same reasoning as above.
If there's a hardware issue blocking your vehicle from being able to receive the updates, you will be contacted by your local Fisker Center+ for them to complete the update manually. We kindly ask for your patience in this process as well!
We'll of course continue to monitor the thread and if any information we've provided here or in the original post is incorrect, we'll amend to the correct when possible!